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We are VOEC & IOSS registered, customers from Norway & EU can make VAT-paid orders directly on our site!

Please check here for COVID-19 related delivery announcements. NEW ARRANGEMENT FOR ORDERS TO ITALY, PLEASE CHECK HERE FOR DETAILS.

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Change of delivery method to Italy

11th January 2022 - Italy Delivery Update

We are now able to use a service that does not utilise Poste Italiane's custom clearance system. Packages will be handled by Parcel Force in the UK, and GLS when they reach Italy. Unfortunately this service is not available for Sicily and Sardinia areas.

This service has a flat fee of £24 regardless of package weight and size. Delivery usually takes 2 - 5 work days but it can be longer due to pandemic restrictions and staff shortages.

We will keep a close eye on the situation at Poste Italiane so that we can resume using their cheaper service as soon as possible.

 

10th January 2022 - Temporary Suspension of Orders to Italy

We have been advised by Poste Italiane that severe delays are being experienced in processing postal items due to serious IT problems in Italian customs.

Due to these technical issues once packages arrive they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane.

Poste Italiane is unable to give a date when these issues will be resolved.

We have packages sent to Italy in November 2021 that have still not been delivered, and we understand there is now a substantial backlog for Poste Italiane to deal with, even after the IT problems are fixed, whenever that may be.

Because of this, we are temporarily not accepting orders from Italy until we know that packages are not going to be stuck in the system for weeks.

We're very sorry for the trouble caused to our Italian customers.