COLLECT AT MCM COMIC CON
We will be at MCM London Comic Con (25 - 27 October 2019). If you have selected COLLECT AT MCM COMIC CON as your delivery option at checkout, you can collect your order from us at the event.
Please come to our booth in the north hall, close to Pop Asia stage (map here). To collect your order you need to show one of the following:
- ID with the name of the person who made the order (passport, citizenship card, driving licence, student ID card, credit card all accepted)
- A printed invoice of the order
- The order confirmation email on your phone
If you haven't received our confirmation email, you can contact us at firstname.lastname@example.org. You can also just bring your ID.
You may ask someone else to collect for you. In that case, please give them the invoice or give them a copy of the email to show us.
If you are unable to collect your order, we will contact you after the event to arrange delivery. Delivery charges may apply, based on our usual delivery charges.
Most items are sent using Royal Mail.
EVA200 & 2x1m Cosfoam *
|Up to £15||£2||£2.50||£8||£7|
|£15 - £27||Free||£1.75||£8|
|Typical delivery time (work days)||3 - 5 days||1 - 2 days||Next day||2 - 3 days|
SPECIAL DELIVERY delivers on the next working day and tracking is provided. Weekend and public holiday deliveries are not possible. Examples:
- Orders made on Thursday afternoon will be sent out on Friday, and arrive on Monday.
- Orders made on Friday-Sunday will be sent out on Monday, and arrive on Tuesday.
* These are oversized items and are not included in the free delivery offer. Delivery is made by Parcelforce. Tracking information is available.
INTERNATIONAL (EXCEPT ARGENTINA, BRAZIL, ISRAEL, MEXICO AND RUSSIA)
Most items are sent using Royal Mail International Airmail.
|All orders except 2x1m Cosfoam||£4.50||£6.50|
|Additional shipping charge per kg (applies to thermoplastics, small cosfoam, fabric)||£4.50||£6.50|
|EVA200 and 2x1m Cosfoam **||£16||not available|
|Typical Delivery Time||1 week||1 -2 weeks|
Charges such as customs duties and taxes may apply to countries outside the European Union. These are the responsibility of the customer.
Most items are sent using Royal Mail International Airmail. This service does not provide tracking. If you'd like to use a tracked option or an express courier service, please email email@example.com and tell us where you are BEFORE you make any order, we can give you a price quote.
Tracked shipping is automatically available for some countries, you will see it at checkout if it's available.
** These are oversized items and can only be delivered by tracked delivery to the following countries for any order quantity:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Switzerland.
For other countries please contact us at firstname.lastname@example.org for a price quote.
ARGENTINA, BRAZIL, ISRAEL, MEXICO AND RUSSIA
Unfortunately due to the amount of packages lost, we no longer accept orders from these countries through the website. If you'd like to make an order, we can arrange tracked shipping. Price depends on total weight and delivery country. If you'd like to make an order please email email@example.com for a quote.
WHERE IS MY ORDER?
All items are sent within 2 work days after the order is placed.
Sometimes delivery may take longer because of custom and other security checks. This is outside Coscraft's control.
If your order does not arrive a week after the estimated delivery time, let us know at firstname.lastname@example.org and quote your order reference. But please note we don't hold special powers over the post office!
Because of Royal Mail's size and weight restriction, sometimes we may need to split it into two or more packages. The packages would be sent on the same day, at no extra costs to you.
Please make sure you provide the right shipping address. If a package is returned to Coscraft, we may charge the actual cost of delivery to re-send. This includes orders with free delivery. If you cancel an order because the package was returned to Coscraft we will deduct the actual cost of delivery from any refund due.