For special information on mail delays due to COVID 19 virus, please see this page.
Most items are sent using Royal Mail.
(orders up to 2kg)
EVA200 & 2x1m Cosfoam**
|Up to £15||£2||£2.50||£8||£16||£9|
|£15 - £27||Free||£1.75||£8||£16|
|Typical delivery time (work days)||3 - 5 days||1 - 2 days||Next day by 1pm||Next day by 10am||2 - 3 days|
* This option has been temporarily suspended as PARCEL FORCE currently cannot provide sameday collection from our premises.
SPECIAL DELIVERY and PARCEL FORCE deliver on the next working day and tracking is provided. Weekend and public holiday deliveries are not possible. Examples:
- Orders made on Thursday afternoon will be sent out on Friday, and arrive on Monday.
- Orders made on Friday-Sunday will be sent out on Monday, and arrive on Tuesday.
** These are oversized items and are not included in the free delivery offer. Delivery is made by Parcel Force. Tracking information is available.
INTERNATIONAL (EXCEPT ARGENTINA)
Most items are sent using tracked delivery service. The price is based on weight, you will be able to see this at checkout, before payment. Delivery price will be capped at a certain weight (usually at 3-5kg depending on country).
For countries where tracking delivery service is not available directly through this website, we use Royal Mail's airmail service. This service does not provide tracking. If you'd like to use a tracked option or an express courier service, please email us at firstname.lastname@example.org BEFORE you make any order, we can give you a price quote.
EVA200 and 2x1m Cosfoam are oversized items. At the moment we are only able to arrange delivery to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Switzerland.
Charges such as customs duties and taxes may apply to countries outside the European Union. These are the responsibility of the customer.
Unfortunately due to the amount of packages lost, we no longer accept orders from Argentina through the website. If you'd like to make an order, we can arrange courier shipping. If you'd like to make an order please email email@example.com for a quote.
WHERE IS MY ORDER?
All items are sent within 2 work days after the order is placed.
Sometimes delivery may take longer because of custom and other security checks. This is outside Coscraft's control.
If your order does not arrive a week after the estimated delivery time, let us know at firstname.lastname@example.org and quote your order reference. But please note we don't hold special powers over the post office!
Because of the postal system's size and weight restriction, sometimes we may need to split it into two or more packages. The packages would be sent on the same day, at no extra costs to you.
Please make sure you provide the right shipping address. If a package is returned to Coscraft, we may charge the actual cost of delivery to re-send. This includes orders with free delivery. If you cancel an order because the package was returned to Coscraft we will deduct the actual cost of delivery from any refund due.