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COVID 19 shop announcements: please check here

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COVID 19 ANNOUNCEMENTS

6th January 2021

Dear friends and customers,

We're now into lockdown 3! As before, we are keeping open and despatching orders TWICE A WEEK (this is usually MONDAYS and FRIDAYS) until further notice.

There isn't much more we can say, our feelings are the same as they were during the last announcement below. We hope that everyone stays healthy. Thank you so much for visiting our shop!

~ Coscraft Team


6th November 2020

Dear friends and customers,

Following the UK prime minister's announcement of a new lockdown, we've had a team meeting and decided that this time we will stay open, but with reduced number of days at work. From 9th November until further notice, we will dispatch orders on MONDAYS and FRIDAYS only.

It's not an easy decision to make, knowing that the postal service is already slower than normal. It comes down to these factors:

  • Although we're a warehouse, not a shopfront, and so we aren't being forced to close, the new lockdown has been announced because the infection rate is going up. We still need to minimise going outside for our own health, and also we don't want to spread the virus.
  • If we close the shop entirely, it will be very bad news to commissioners and other commercial crafters who rely on us for income! We don't want to screw them over.
  • Having hobbies is good for mental health, particularly when we're all stuck indoors. We want everyone to keep crafting! (We are going to expand our sewing range to include some haberdashery items so you can get more of your sewing supplies from us.)
  • Last but not least, we still have bills to pay.

On balance, we think reducing our work days at the warehouse to 2 days a week makes the most sense.

As before:
Regarding returns/exchanges: if you have ordered something and need to return it or exchange it for something else, please don't worry about the normal return period of 14 days. Please keep the item in a good condition with all its packaging, and contact us at enquiries@coscraft.co.uk when you are ready to send the return.

Thanks for reading, and hope everyone stay healthy! Please keep supporting indie shops, cafes and restaurants, we all need your patronage now, more than ever.

~ Coscraft team


14th June 2020

Dear friends and customers,

We are glad to finally reopen our online shop. Please expect some delays to your orders as explained here.

We will now start processing any returns/exchanges that we could not work on during the lockdown.

Please understand that we are a very small team, and if any of us become ill it may be possible that we have to shut shop again for a short while.

In terms of the near future, currently we anticipate the next restock to arrive in August/September, as we had to stop stock production to ensure we could pay salaries, rent and other bills during the lockdown. We know that some wig styles/colour combinations are out of stock, but we hope that you can find alternatives in the current selection!

We have already announced quite a few new items this year and despite the setback, we hope to introduce even more new things. Thank you for your support!

~ Coscraft team


23th March 2020

Dear everyone,

After much consideration, we have decided to follow the advice from health professionals to #stayathome during the pandemic. Therefore, we will be closing Coscraft from noon (UK time) on Tuesday 24th March. Any orders made before then will be sent out on Tuesday afternoon.

This is not a decision we've made lightly, but we ask for your understanding as we act to protect ourselves and our employees, and do our part to #flattenthecurve.

We will reopen when the situation changes for the better!

Regarding returns/exchanges: if you have ordered something in March 2020 and need to return it or exchange it for something else, we will handle it when we reopen and when you are able to leave home and post it back to us. Please don't worry about the normal return period of 14 days. Please keep the item in a good condition with all its packaging, and contact us at enquiries@coscraft.co.uk when you are ready to send the return.

Regarding giftcards: if you have a giftcard that will expire while we are closed, please email us at enquiries@coscraft.co.uk and we will get the expiry date changed for you.

Thank you, and stay safe!

~ Coscraft team