Company address:

Coscraft Ltd
C34 Moorside Business Park
Eastgates
Colchester
CO1 2ZF
UK

Registered in England No. 7221691

VAT no.156 6015 17


See below for:
1. Terms And Conditions For The Sale Of Goods
2. Privacy Policy

1. Terms and Condition

PRICES

All prices are subject to change without prior notice.

AVAILABILITY

We try to keep the website up-to-date but occasionally items may be out of stock. When this happens we will email you to offer alternatives and give you the option to cancel the order.

 

MEASUREMENTS

All wig measurements provided are approximate. Measurement provided on sewing patterns are as given by the manufacturers.

 

COLOURS

We try to photograph and describe the colours of the items as accurately as possible, but there may be variation due to lighting and screen settings. We cannot guarantee colours will be exactly as they appear on our website.

RETURNS

If you are not happy with your purchase and it is unused (special arrangement for sewing pattern purchases - please see red box below), please talk to us by emailing returns @ coscraft.co.uk and we can see what can be done to resolve the issue. Please include your order reference and a photograph of the problem if you can, it will help speed things up.

Coscraft complies with the Consumer Contracts Regulations. From the day you receive your order, you have a cooling period of 14 days. If you decide to return the item(s) for a refund, you need to first inform us by emailing returns @ coscraft.co.uk within 14 days. You will be provided with instruction on how to return the item(s).

Please include your order reference in your return so that it can be processed quickly.

Coscraft reserves the right to refuse new orders from customers who we deem to have abused the returns system.

NOTE ABOUT SEWING PATTERNS Coscraft will only accept returns/exchange of UNOPENED sewing patterns. If the pattern envelope has been opened, even if it has not yet been cut, it is considered not resellable and therefore we will not accept it for returns or exchange.

 

2. Privacy Policy

 

INFORMATION COLLECTION AND STORAGE

We collect personal information from users when goods are purchased using this website. Your personal information will be stored in accordance with the EU General Data Protection Regulation (GDPR). We will retain personal information for up to ten years. If you do not login to your customer account in that time period, your information will be permanently deleted from our system. If you have placed an order using a guest account, your information will also be deleted after ten years. Deletion will take place on a regular basis, account holders will not be warned.

We will also delete your personal information upon request. See "data removal" below.

 

USE OF PERSONAL INFORMATION

We process personal information for providing a personalised service, improvements on the website and company as a whole, to provide customers with information about Coscraft news, and to build up marketing profiles.

 

DISCLOSURES

Your postal address and telephone number will be made available to the delivery companies solely for the purpose of the delivery of your orders. Coscraft will not disclose your other information to third parties unless it is requested by the police or any regulatory or government authority or it is required to do so by law.

 

DATA REMOVAL

We will purge your personal information from our database upon request. To do this, please email enquiries @ coscraft.co.uk using the email address you previously used to register on this website and/or place an order.

 

COOKIES

Coscraft.co.uk uses cookies. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. The cookies on this website do not contain any personally identifying information and are used only to keep track of your shopping once you have selected an item.